RMH WORK WITH US

Job content:

• manages (plans, organizes, leads, controls) the work of the department
• creates and standardizes menus, offers and develops standards takes care of stocks and their optimal turnover and shelf life
• participates in the promotion of food and beverage services and their suggestive sales

Responsibilities:

• responsible for the business result of the department, the fulfillment of the business plan, the quality of service and products
• is financially and materially responsible for the money owed and the collection of receivables
• is responsible for working according to HACC

• Plans, manages and supervises all work activities of the Reception and Service intended for hotel guests
• Monitors the quality and manner of work of staff, educates and trains staff in set quality standards and procedures
• By organizing work and supervising employees, it influences the optimal use of hotel capacities, staff and all available resources
• Excellent communication with all departments of the hotel in a way of reaching maximum guest satisfaction.
• Consistently offer professional, friendly and engaging service
• Ensures all Concierge service requests are met pre-arrival, in-house, and post departure ·
• Secures well registration and correct pricing & invoicing – assists and implements the necessary actions for Deposits' registration – sending of invoices and selecting the outstanding amounts.

• At least 3-5 years of experience working in the same or a similar leadership position
• Computer literate in Microsoft Window applications and Opera.
• Education: minimum highschool education ·
• Advanced knowledge of English and second foreign language (German, French, Spanish, Italian) in speech and writing
• High level of communication, commitment to work and responsibility
• Expressed organizational and leadership skills

Content of work and responsibilities:

• Responsible for reservations processes for the hotel for both individual and group bookings
• Ensures systems set up within the reservation department
• Tracks all bookings downloaded from all online channels such as the hotel website and other external partners
• Deal with customer complaints & reviews in a professional and efficient manner, always ensuring guest satisfaction

Required qualifications:

• At least 2 years of experience working in the same or a similar position
• Ability to spot and resolve problems efficiently
• Advanced knowledge of English in speech and writing