RMH WORK WITH US

• manage business plan & budget, controlling and auditing: budgetary control and cost reporting, audit planning, including commentary and analysis on accounts, strategic planning initiatives
• prepare accounting reporting and analysis to general manager and board members to inform and aid decision making
• manage fund administration & cash management : capital call and distribution processing, payment processing and liquidity management, cash flow reporting, daily treasury
• prepares accounts by periods with confirmation of their balances
• participates in working with internal and external auditors during financial and operational audits
• maintains a chart of accounts and keeps records of all company transactions
• reports, analyses, and ensures the integrity of all information
• investigates and corrects errors in financial records, documents, and reports
• import material booking into the system
• communicates with purchasing department regarding material controls
• compiles and analyzes information from the documentation in order to prepare accurate reports
• prepares daily and monthly reports
• applies cost accounting methods to achieve an accurate presentation of operations by cost center
• executes tax liabilities - administers transactions belonging to the tax segment and checks tax risks
• administers the inventory of assets in accordance with legal standards
• performs other tasks as ordered by the manager

• responsible for timely, correct and quality execution of tasks and delegated tasks
• responsible for the quality of service and products
• financially and materially responsible for indebted money and collection of receivables
• financially and materially liable for breakage, shortage and damage to fixed assets

• Previous experience on the same or similar position
• Highly developed managerial, organizational and communication skills
• High level of engagement
• Tendency to take responsibility
• Focus on achieving the highest business standards
• Innovation
• Highschool, Bachelors or University degree
• Active knowledge of English in speech and writing

• Strong personnel who plans, manages, and supervises all work activities of the Reception and Service intended for hotel guests
• Monitors the quality and manner of work of staff, educates and trains staff in set quality standards and procedures
• By organizing work and supervising employees, it influences the optimal use of hotel capacities, staff and all available resources
• Excellent communication with all departments of the hotel in a way of reaching maximum guest satisfaction
• Consistently offer professional, friendly and engaging service
• Ensures all Concierge service requests are met pre-arrival, in-house, and post departure

• At least 3 years of experience working in the same or a similar leadership position
• Computer literate in Microsoft Windows applications and Opera (Fidelio) is a must
• Education: University/College degree in a related discipline is an asset
• Advanced knowledge of English and second foreign language (German, French, Spanish, Italian) in speech and writing
• High level of communication, commitment to work and responsibility
• Expressed organizational and leadership skills

• Comfortable accommodation in new buildings for employees only
• Two fresh meals per day
• One day off in a week guaranteed
• Education and opportunity for advancement
• Excellent working conditions, excellent income, secured accommodation and meals

• under general supervision, coordinates contracting and procurement of all goods and services in accordance with professional standards and guidelines on cost, quality and service
• works independently with management direction and has direct responsibility over contract procurement and administration for all products and services
• responsible for setting goals related to cost savings, supply formularies, contract adherence and standard procedures
• manages and coordinates the activities of employees assigned to Purchasing department

• develops a purchasing strategy
• reviews and processes purchase orders
• manages other members of the purchasing team
• maintains records of goods ordered and received
• evaluates vendors based on quality, timeliness, and price
• shedules deliveries and ensures timely fulfillment of orders
• researches and evaluates vendors to compare pricing and services
• coordinates with fellow managers to monitor inventory and determine supply needs
• ensures quality of procured items and addresses problems when they arise

• At least 3 years of experience working in the same or a similar leadership position
• Education: at least higher education
• Advanced knowledge of English in speech and writing
• High level of communication, commitment to work and responsibility
• Expressed organizational and leadership skills
• Excellent working conditions, excellent income, secured accommodation and meals with the possibility of permanent employment as well as measures of the Permanent Season are our greatest contributions!

• Responsible for reservations processes for the hotel for both individual and group bookings
• Ensures that all bookings are processed in a professional and efficient manner
• Ensures fast, kind, and accurate service t- guests at all times
• Ensures systems set up within the reservation department
• Tracks all bookings downloaded from all online channels such as the hotel website and other external partners
• Ensures that each reservation request is processed according to t- hotel standards
• Ensures that booking confirmations for all processed bookings are sent within the prescribed time limit
• Handles reservation correspondence accurately and neatly
• Deal with customer complaints & reviews in a professional and efficient manner, always ensuring guest satisfaction

• At least 2 years of experience working in the same or a similar position
• Ability to spot and resolve problems efficiently
• Communication and leadership skills
• Advanced knowledge of English in speech and writing
• Experience as a Reservation Manager in a luxury hotel is considered as an advantage

• Comfortable accomodation in new buildings for employees only
• Two fresh meals per day
• One day off in a week guaranteed
• Education and opportunity for advancement
• Complying with all aspects of labour law in regards salary and redistribution of working hours
• Excellent working conditions, excellent income, secured accommodation and meals with the possibility of permanent employment as well as measures of the Permanent Season are our greatest contributions!

• Oversees SPA and day-to-day operations
• Ensures professional and customer-oriented services are consistently delivered by the On-board Spa Team
• Identifies revenue opportunities and develops revenue driving strategies
• Ensures exceptional guest service is consistently delivered throughout the entire SPA journey
• Coaches, develops, and trains the Onboard SPA Team
• Evaluate SPA operations and revenue strategies on an on-going basis for continued improvement and growth
• Collaborates with onboard departments to develop and implement revenue focused activities
• Maintains standards and procedures for all aspects of the SPA operation
• Completes all administrative duties in a timely manner

• At least 3 years of experience working in the same or a similar position
• Education: at least secondary education
• Advanced knowledge of English in speech and writing
• High level of communication, commitment to work and responsibility
• Experience in Opera program is considered as an advantage
• Experience as a Spa Manager in a luxury hotel is considered as an advantage
• Committed to continually exceeding guest expectations
• Strong interpersonal, organizational, and problem-solving skills
• Excellent listening, oral, and written communication skills

We are searching for an experienced director of hotel operations to organize and manage our hotel's day-to-day operations and oversee guest services. It is need you to follow the guidelines given by the board of directors and implement operatively the procedures need to act efficiently and following the budget figures.

RMH hotel is a 4 star hotel, leisure and located in Croatia, with 160 rooms, with 6 F&B outlets, SPA and excursion&transfer agency.

Director of Hotel Operations Responsibilities

• Be leader & ambassador of RMH Brand
• Manages the day-to-day operations with all HOD and staff members with Meetings and reports
• Create and implement methods to guarantee that guests have a great experience
• Lead the team of all heads of departments and their subordinates, to ensure the respect of SOP's, policies and service standards, following RMH spirit and values, reaching targeted Financial & Quality results
• Understanding of P&L statements (USALI templates) and the ability to react with impactful strategies
• Understanding of all commercial modern structure of Sales & revenue team's organization, maintaining complete knowledge of the hotel's inner workings, including room rates, rooms operations, hotel policies, availability, and profitability strategies
• Responsible for safeguarding the quality of operations both (internal & external audits)
• Responsible for legalization, Occupational Health& Safety Act, HCCP, fire regulations and other legal requirements
• Conduct audits for all department budgets, analyzing the profitability gained versus the budget figures, and present regular reports to board of directors Coordinate with human resources to interview, hire, and train hotel operations staff to ensure t
• hat all departments run well, overseeing labour scheduling and maintaining budgeted labour costs.
• Overseeing the sourcing of suppliers, together with purchasing manager and negotiating pricing

Director of Hotel Operations Qualifications

• The ideal candidate should hold ideally 35-45 years of Age
• Experience in Front office & Room's division of an international Hotel's chain is preferable
• 5+ years experience as Operation's Manager Or Residence Manager in international or Italian Hotel's chain similar to RMH
• Strong in OPERA PMS operational and administration level
• Strong in Hotel Operation's ensuring quality & excellence of services, follow the quality company's standards
• Strong in Hotel's operation's implementing with efficiency all company's Performance & productivity standards.
• Bachelor's degree or equivalent experience in a related field
• Excellent leadership skills, analytical skills, and communication skills